1. Overview

CARE WITH HERBS takes reasonable care to ensure that the products ordered by customers are packed and delivered correctly.

If you receive a damaged, incorrect, or otherwise eligible product-related issue, please contact us using the contact details provided below so that we can review the matter.

2. Order Cancellation

Customers may request cancellation of an order before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Cancellation requests should be made as soon as possible after placing the order.

3. Damaged Products

If a product is received in a visibly damaged condition, customers should contact CARE WITH HERBS as soon as possible.

Photographs or other relevant information may be requested to help us review the issue.

4. Incorrect Product

If you receive a product that is different from the product ordered, please contact CARE WITH HERBS with your order details.

After reviewing the case, we may arrange an appropriate resolution, which may include replacement or refund where applicable.

5. Product Returns

Returns are not automatically accepted for every order. Eligibility depends on the condition of the product and the reason for the return.

For hygiene, safety, and product-quality reasons, opened or used herbal products may not be eligible for return unless the issue relates to a damaged, incorrect, or otherwise approved case.

6. Refund Eligibility

A refund may be considered in eligible circumstances, including an approved cancellation, eligible damaged product, incorrect product, or a payment-related issue.

Refund eligibility is determined after reviewing the specific order and circumstances.

7. Refund Method

Where a refund is approved for an online payment, the refund will generally be processed through the applicable payment method or payment service used for the transaction.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider and the customer's bank.

8. Failed or Duplicate Payments

If an amount is deducted from a customer's account but the order is not successfully completed, the payment will be reviewed.

In the event of a verified duplicate or unsuccessful payment, the applicable amount will be handled according to the payment provider's processing and refund procedures.

9. Coupon and Discount Orders

If an order contains a coupon or promotional discount, any refund or cancellation will be calculated with consideration of the actual amount paid and the applicable offer conditions.

A coupon or discount does not create an independent cash value unless specifically stated by CARE WITH HERBS.

10. Delivery Charges

Where an order is cancelled or refunded, delivery charges and other applicable amounts may be treated according to the reason for cancellation or refund and the applicable order circumstances.

11. How to Contact Us

For a return, refund, cancellation, damaged-product, or incorrect-product request, please contact CARE WITH HERBS and provide your order details and a clear description of the issue.

12. Policy Changes

CARE WITH HERBS may update this Return, Refund & Cancellation Policy from time to time.

The latest version of the policy will be published on this page.

13. Contact Us

CARE WITH HERBS

Nagina, District Bijnor, Uttar Pradesh, India

☎ Office: 01343 451431

📱 CEO / WhatsApp: +91 8533004409

📧 Email: carewithherbs462@gmail.com